EPS Customer Survey

Your Contact Information

We would be grateful if you could spare a few minutes to complete this Customer Information Sheet which will allows us to keep our records up to date and also our Customer Satisfaction Questionnaire to help us ensure that our standard of customer care exceeds expectations wherever possible.

Company

Full Name

Address & Post Code

Billing Address

Email

Telephone Number

Fax Number

Mobile Number

Please tick if you would like to subscribe to our quarterly newsletter and latest offers from epslimited.co.uk and starbuyproducts.com

To help us understand your business, please could you tick the appropriate boxes of which Services are of interest to your company:

Large Format Printing

Bannerstands

Popup Displays

Original Twist Banner

Popup Stands

Literature Holders

Modular Displays

Portable Furniture

Graphic Pods & Light boxes

Display and Signage

Exhibition Stand Design and Build

Conference Staging

If you know of any other work colleagues or business associates which you think would benefit from our services please feel free to put there details here or copy this sheet for them to fill in.

Customer Satisfaction Questionnaire

Please tick the appropriate box to indicate your degree of satisfaction

1 = Excellent, 2 = Good, 3 = Satisfactory, 4 = Poor

Topic	1	2	3	4	Comments or Suggestions
Responsiveness: How do you rate our responsiveness in dealing with you?
Professionalism: How do you rate our professionalism in dealing with you?
Product Knowledge: If you received any product support, how do you rate the competence of our staff and their knowledge of products?
Product Quality: How do you rate our products and services and did they meet your needs and expectations regarding quality and performance?
Delivery: How do you rate our delivery on time performance and our commitment to meet your delivery expectations?
Competetiveness: How do you rate the competitiveness of our products and do they represent best value for total cost of lifetime ownership?
Quality: How do you rate our approach to quality management to ensure complete customer satisfaction?
Overall: How do you rate EPS Limited?

Do you have any comments or suggestions that would help us improve our quality of customer service?

What do you like about our products and services, and how we add value to your business?
Please give as many examples as you can.

What do you dislike about our products and services? Please give as many examples as you can.

What could you buy from us but choose to buy from a different supplier?

What are the factors influencing your decision?

How thoroughly do you believe we understand your business and are able to add value to you?

What would we need to do to satisfy your requirements even more?

Would you be prepared to recommend EPS Limited to others?

In the next 3-5 years how do you expect your business to change?

How will we have to respond for you to remain a customer and grow our business together and what do we need to do to support you in the process?

And finally…

We haven't put our prices up since 2009 and would like to keep our prices at this level again for 2011. However the cost of local deliveries is mounting due to the increase of fuel and running our fleet.

To cover these costs should we:

A: Add a delivery charge of £5 for each delivery we make (irrespective of the number of items we deliver)?
B: Increase the prices on each of our products?

Customer Survey Form

Your Contact Information

Customer Satisfaction Questionnaire

And finally…